Privacy Policy

1. Introduction & Scope

At Noony (“Noony”, “we”, “our”, or “us”), protecting your privacy is at the foundation of everything we build. This Privacy Policy describes how we collect, use, store, and disclose information when you visit our website (https://noony.online) or access the Noony mobile application.

By using Noony, you consent to the data collection and usage practices described in this policy. If you have questions regarding our privacy practices, please contact us at support@noony.online.

2. Information We Collect

We collect only the minimum necessary information required to deliver a secure, high-quality audio communication experience:

• Account Identification: When registering, you provide your mobile telephone number. This number is used strictly for authentication via one-time passwords (OTP).
• Profile Information: You may choose to set a public display nickname and avatar. We encourage pseudonyms to preserve your personal privacy.
• Call Metadata: To manage billing and connection health, our servers record call initiation timestamps, call completion timestamps, connection duration, and coins deducted.
• Transaction Records: When you purchase coin packages, we record the transaction reference ID, package tier, amount paid in INR, timestamp, and payment status returned by our payment gateway partners.
• Technical & Device Information: We may collect device model, operating system version, app version, IP address, and network connectivity indicators to troubleshoot telecom audio routing and maintain app stability.

3. Voice Calls & Audio Privacy

Voice calls on Noony are peer-to-peer audio connections established between you and your chosen listener:

Users and listeners are strictly prohibited from recording, broadcasting, or publishing call audio without the mutual, explicit consent of all parties.

4. Payment Information & Financial Security

We take financial data security with the utmost seriousness:

• Third-Party Processing: All payment transactions for in-app coin packages are handled entirely by authorized, certified third-party payment gateway partners that comply with the Payment Card Industry Data Security Standard (PCI-DSS).
• No Cardholder Data Stored: Noony never receives, processes, or stores your credit card numbers, debit card numbers, CVVs, expiration dates, UPI PINs, or netbanking passwords on our servers.
• Encrypted Transmission: All communications between your device and payment interfaces are encrypted using modern Transport Layer Security (TLS/HTTPS).

5. How We Use Your Information

We utilize collected information solely for legitimate operational purposes:

• To authenticate your mobile login and secure your account against unauthorized access.
• To route audio calls and accurately calculate per-minute coin deductions.
• To credit coin packages to your in-app wallet immediately following successful payment verification.
• To investigate community safety reports, harassment complaints, or technical issues.
• To comply with applicable Indian laws, law enforcement requests, and regulatory obligations.

6. Disclosure of Information

We do not sell, rent, trade, or commercialize your personal information to third parties. We may disclose information only under the following limited circumstances:

• Service Providers: Trusted third-party cloud infrastructure and telecom routing vendors who assist in hosting and operating the platform under strict confidentiality agreements.
• Legal & Regulatory Mandates: Where required by valid subpoenas, court orders, or law enforcement inquiries in accordance with Indian law.
• Safety Protection: When disclosure is reasonably necessary to protect the physical safety, rights, or property of our users, the public, or Noony.

7. Data Retention & Account Deletion

We retain your account details as long as your account remains active. You possess the right to delete your account and request the removal of your personal information at any time.

To initiate an account deletion or data purge request, email support@noony.online from your registered email address or provide your registered mobile number. Requests are processed within 15 business days.

8. Children’s Privacy

Noony is intended exclusively for individuals aged 18 and older. We do not knowingly solicit or collect personal information from minors. If we learn that an account has been registered by an individual under 18 years of age, we will terminate the account promptly.

9. Grievance Redressal Mechanism

In accordance with the Information Technology Act, 2000 and rules made thereunder, including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the contact details of our Grievance Officer are provided below:

• Designation: Grievance Redressal Officer
• Platform: Noony
• Email: support@noony.online
• Response Turnaround: Acknowledged within 24 hours; resolved within 15 business days as stipulated by law.

Please also consult our Terms and Conditions and Cancellation & Refund Policy.