Cancellation & Refund Policy

1. Nature of Digital Services & Instant Delivery

Noony operates an audio communication platform where users purchase digital in-app utility credits (“Coins”) to connect with available listeners. All coin packages offered within the mobile application are classified as digital virtual goods and services.

2. Order Cancellation Policy

Because digital coin credits are delivered instantaneously to your account immediately upon payment verification, order cancellations are not feasible once the transaction has been completed and coins have been allocated to your in-app wallet balance.

Users are encouraged to review the selected coin package quantity, pricing, and active account details carefully prior to confirming any transaction.

3. Failed Transactions & Automatic Bank Reversals

Occasionally, due to telecom network latency, server timeouts, or temporary banking outages, an amount may be debited from your bank account, card, or digital payment method, but the corresponding coin credits may fail to reflect immediately in your Noony wallet.

In such circumstances:

• Automatic Reversal: The banking system and our payment gateway partners initiate an automatic reconciliation process. If the transaction was not successfully received by Noony, the debited amount is automatically reversed by your bank to the original payment source within 5 to 7 business days.
• Manual Assistance: If your coins are not credited and the amount is not reversed within 48 hours, please email our support desk at support@noony.online with your registered mobile number, payment transaction reference ID, and a screenshot or confirmation receipt.
• Prompt Resolution: Our customer support desk will investigate the transaction with the payment gateway partner and either manually credit the purchased coins or expedite the refund to your source account within 24 to 48 business hours.

4. Duplicate or Erroneous Charges

In the rare event that your payment method is charged multiple times for a single coin recharge request due to network instability:

• Contact our support team immediately at support@noony.online.
• Provide the duplicate transaction reference IDs and payment timestamps.
• Upon verification that duplicate debits occurred for the same order, the surplus amount will be refunded directly to your original payment source within 5 to 7 business days.

5. Consumed Services & Call Deductions

Coins utilized for active voice conversations with listeners are consumed in real time based on the active duration of the call.

Once a voice call has taken place and coins have been legitimately deducted from your account, those charges are strictly non-refundable, as the conversational listening service has already been rendered.

In case of a severe technical audio drop or platform malfunction occurring within the first 60 seconds of a call where coins were improperly deducted without an established audio stream, users can report the incident through in-app support or via email for review and compensatory coin adjustment.

6. Wallet Expiration & Account Termination

Coin balances in an active Noony account do not expire and remain available for your future voice conversations. However:

• Coins cannot be encashed, refunded in fiat currency, or withdrawn from the app.
• If an account is terminated due to egregious breaches of our Community Code of Conduct (e.g., harassment, hate speech, or abuse), any remaining coin balance will be forfeited.

7. Billing & Payment Support

For any billing questions, transaction verification, or payment inquiries, please reach out to our dedicated support team:

• Billing Support Email: support@noony.online
• Response Timeline: Within 24 to 48 business hours.
• Operating Jurisdiction: India

Please also review our Terms and Conditions and Privacy Policy.